Answer
Check the shipment before you sign for it. When a machine or part shows damage, record it on the delivery receipt, refuse to sign it as received in good condition, and phone us immediately. Please do not send the item back yourself; we arrange the collection and the carrier's inspection so the claim can be settled. A wrong or defective item can be returned under our returns policy once you hold a return authorization (RMA), and wrong or defective items are not charged a restocking fee.
Source
- IMER Parts USA - Shipping and delivery page (src/content/pages.ts)
- IMER Parts USA - Returns and warranty page (src/content/pages.ts)
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Reviewed by our parts specialists from IMER manuals and parts books. Check the part number on your machine or in its parts book before you order. Not sure? Ask a parts specialist.