Returns & warranty

30-day returns

You can return an unused part, accessory or kit within 30 days of delivery. Every return needs a return authorization (RMA) from us first; returns without an RMA may not be refunded.

• Original packaging, intact labels and the packing slip.
• All accessories, manuals and documentation that came with the item.

Machines

Machines are ordered from IMER for you. A machine that is not defective can be returned within 30 days of delivery, unused and in its original packaging, with an RMA. We refund it after inspection, less the 30% restocking fee and the actual freight cost of the original delivery — also when shipping was free or included in the price. Return freight is arranged by us and paid by the buyer, or deducted from the refund.

Defective items

If an item arrives defective, we replace it or refund it once it is returned, within 30 days of delivery.

Items that are not defective

Non-defective returns are refunded after inspection, less a restocking fee of 15% for parts and 30% for machines. Defective or wrong items carry no restocking fee. Original and return shipping costs are the buyer’s responsibility.

Special-order items

Special-order items (not in IMER USA’s regular range, ordered from IMER on request) cannot be returned unless defective.

Cancellations

Cancel free of charge on the day you place the order. After that day, once we have started preparing it (ordered from IMER or packed), a 15% handling fee applies. An order that has shipped can’t be cancelled; it can be returned under the return terms.

Damaged deliveries

Inspect every delivery before you sign for it. Note any damage on the delivery receipt, do not sign it off as received in good condition, and refuse freight that is visibly damaged. Then call us right away.

Damage you find only after unpacking (concealed damage) must be reported to us within 48 hours of delivery, with photos of the item and the packaging.

Warranty

Machine warranty is handled by IMER USA under its warranty policy. We help you prepare the claim; IMER USA decides it.