Shipping & delivery

Who ships your order

Orders are fulfilled and shipped directly to you by IMER USA, the manufacturer’s US distribution company. Parts ship from IMER USA in the United States. Machines are shipped by IMER USA; they usually ship in 2–3 weeks, and we confirm the ship date after you order.

IMER Parts USA is a trade name of Somunn LLC, an independent dealer. Our registered address in Casper, Wyoming is a business and mailing address, not a shipping or pickup location: no stock is held there and there is no walk-in counter. Our team works remotely.

Free shipping on all IMER machines to commercial addresses in the contiguous US

Every IMER machine ships free to commercial addresses in the contiguous United States, whatever its price. On smaller machines the freight is already included in the price.

On a machine order, residential and/or liftgate delivery is one flat $75.

Parts ship at a flat rate by size

Parts, accessories and kits ship at a flat rate set by their size, from $20 to a commercial address, whatever the order total; checkout shows the exact amount.

Parts orders: residential (non-commercial) delivery or a liftgate to unload adds 20% to the parts shipping, charged once for either or both. These deliveries cost the freight carriers more; if we are not told in advance, the carrier still bills them.

Small and medium parts ship in a box by parcel carrier: a home address adds 20% to the parts shipping, detected automatically from the address; liftgate and loading-dock questions apply to larger parts (tanks, frames, motors, hoses) and machines, which ship as freight.

An order with a machine and parts pays the parts rate only; residential and/or liftgate delivery is then the one flat $75 machine fee, with nothing added to the parts shipping.

• Small parts: $20
• Medium parts: $45
• Big parts: $75
• Accessories: $85
• Oversize parts: $95
• Palletized parts: $185

Delivery times

• Parts and accessories leave IMER USA within 1–3 business days. Ground parcels usually arrive 5–7 business days after shipping.
• Machines usually ship in 2–3 weeks: they are shipped by IMER USA, and some models are assembled to order or on back order. We confirm the ship date after you order.
• Orders over about 100 lb ship LTL freight and arrive in 7–10 business days, depending on location.
• We ship to the USA and Canada, except the province of Quebec. Other destinations on request.

Damaged or incorrect deliveries

Inspect every delivery before you sign for it. Note any damage on the delivery receipt, do not sign it off as received in good condition, and refuse freight that is visibly damaged. Then call us right away.

Damage you find only after unpacking (concealed damage) must be reported to us within 48 hours of delivery, with photos of the item and the packaging.

Do not send damaged items back to us yourself: we arrange pickup and the carrier’s inspection so the claim can be settled.