Privacy policy

Effective 21 May 2025. Section 1 updated 22 October 2026 (company details). Section 5 updated 3 October 2026 for the new website and on 11 October 2026 (shopping activity). Section 6 updated 13 October 2026 (Google Customer Reviews). Sections 3 and 5 updated 15 October 2026 (sign in with Google, checkout details kept while you sign in). Section 12 (AI assistant and chat) added 7 October 2026 and updated 12 October 2026 (remembering that you accepted the chat notice).

1. Who we are

IMER Parts USA is a trade name of Somunn LLC, an independent dealer. Registered business address: 312 W 2nd St, Unit A3716, Casper, WY 82601, USA.

Support: sales@imerpartsusa.com · +1 (307) 301-7723.

2. Scope

This policy explains how we collect, use, share and protect personal information when you visit or buy from imerpartsusa.com.

3. Information we collect

• Account data: name, email, password, phone.
• If you sign in with Google: the name, email address, profile picture link and account ID that Google shares when you choose it. We never receive your Google password or other Google data.
• Order data: addresses, items, payment token, tax ID.
• Device data: IP address and browser information.
• Support data: messages and attachments you send us, such as serial-plate photos.

4. How we use data

We never sell or rent your personal data.

• Process and ship orders and provide customer support.
• Accept payments through our payment processors.
• Send service emails and, only if you opt in, marketing.
• Analyse site performance and keep the site secure.

5. Cookies and statistics

This website counts visits with its own statistics, without cookies: a visitor is recognised for one day by a one-way code made from the IP address and browser, which cannot be turned back into either and changes every day.

Machines you save under “Your machines” stay in your own browser (local storage) and are never sent to us. Google Analytics and Google Ads conversion measurement load only after you accept them in the privacy card; Google then sets its own cookies, which tell us whether a visit from one of our ads led to an order (the order number and its value, never your name, email or address). Personalised advertising (remarketing) stays off. You can withdraw your choice at any time under “Privacy choices” at the bottom of every page.

If you leave checkout to sign in, the details you typed (contact, addresses, notes and chosen options, never payment data) are kept in that browser tab (session storage) for up to one hour, so they are filled in again when you come back.

If you add items to your cart or start checkout, we also store a shopping-activity record: the items you added, the shipping options shown, whether an order followed, your device type, approximate location, the first three characters of a ZIP or postal code you enter, and your IP address shortened by its last part together with a one-way code made from the full address, so that one connection’s activity can be grouped. We keep these records for 180 days to prevent fraud and to improve the store. They use no cookie of their own, are not shared with advertisers and are not recorded when your browser sends Do Not Track or Global Privacy Control.

6. Sharing information

All of them process data only on our behalf.

After an order you may be invited to Google Customer Reviews, a survey program run by Google. The invitation is a Google window on the order confirmation page; to show it, we pass Google your order number, email address, delivery country, estimated delivery date and the product codes (GTINs) of the items you bought. If you opt in, Google emails you a short survey about your purchase. Google handles this information under its own privacy policy (policies.google.com/privacy).

• Payment processors (such as Stripe and PayPal).
• Shipping carriers (UPS, FedEx, USPS and LTL freight carriers).
• Cloud hosting, email and analytics providers.

7. International transfers

Data may be stored on servers in the USA or the EU. Transfers from the EU rely on Standard Contractual Clauses.

8. Your rights

You may ask for access to, correction, deletion, restriction or portability of your data, and you may opt out of marketing at any time. Send requests to sales@imerpartsusa.com; we reply within 30 days.

9. Data retention

• Order and tax records: 7 years.
• Marketing data: until you unsubscribe.
• Server logs: 12 months.
• Shopping-activity records (cart and checkout): 180 days.

10. Security

We use HTTPS, tokenised payments and least-privilege access. No method is completely secure, but we follow industry practice.

11. Children

The site is not directed to children under 13, and we do not knowingly collect data from minors.

12. AI assistant and chat

This section applies once our parts assistant is turned on. Until then, “Ask a specialist” sends your message to our team like any other form.

The assistant is an automated AI program, not a person. It is labeled “AI assistant” at the top of the chat and says so if you ask. Its answers can be wrong, so check part numbers and fit before you order.

Before your first message we tell you that the chat is recorded, and we record it only after you select Start chat. We store your messages and the assistant’s answers to reply to you, to pass the chat to our team and to improve our answers. We keep chat transcripts for 30 days, then delete them.

Once you accept the chat notice, we remember it so we do not ask again until the notice changes: on your account if you are signed in, in a cookie in your browser for one year, and as a one-way keyed code made from your IP address (never the address itself), which we keep for up to 180 days.

You can ask for a person at any time. If you do, or if the assistant cannot answer, we ask for your name, email or phone, and your machine details, and send the chat to our team.

Some answers may be written with an AI model from Anthropic. When they are, your messages are sent to Anthropic to write the answer, after we remove email addresses and phone numbers. Anthropic’s commercial API terms say it does not use content sent through its API to train its models.

Please do not type card numbers, passwords or other sensitive information into the chat. See the “AI assistant” section of our Terms of service for how to rely on its answers.

13. Updates

We may update this policy; the date at the top shows the latest revision.

14. Contact

Questions? Email sales@imerpartsusa.com or write to the address above.