Privacy policy

Effective 21 May 2025. Section 5 updated 3 October 2026 for the new website. Section 12 (AI assistant and chat) added 7 October 2026.

1. Who we are

IMER Parts USA is operated by Somunn LLC, 312 W 2nd St Unit A3716, Casper, WY 82601, USA.

Support: sales@imerpartsusa.com · +1 (307) 301-7723.

2. Scope

This policy explains how we collect, use, share and protect personal information when you visit or buy from imerpartsusa.com.

3. Information we collect

• Account data: name, email, password, phone.
• Order data: addresses, items, payment token, tax ID.
• Device data: IP address and browser information.
• Support data: messages and attachments you send us, such as serial-plate photos.

4. How we use data

We never sell or rent your personal data.

• Process and ship orders and provide customer support.
• Accept payments through our payment processors.
• Send service emails and, only if you opt in, marketing.
• Analyse site performance and keep the site secure.

5. Cookies and statistics

This website counts visits with its own statistics, without cookies: a visitor is recognised for one day by a one-way code made from the IP address and browser, which cannot be turned back into either and changes every day.

Machines you save under “Your machines” stay in your own browser (local storage) and are never sent to us. Google Analytics, if we add it, loads only after you accept it.

6. Sharing information

All of them process data only on our behalf.

• Payment processors (such as Stripe and PayPal).
• Shipping carriers (UPS, FedEx, USPS and LTL freight carriers).
• Cloud hosting, email and analytics providers.

7. International transfers

Data may be stored on servers in the USA or the EU. Transfers from the EU rely on Standard Contractual Clauses.

8. Your rights

You may ask for access to, correction, deletion, restriction or portability of your data, and you may opt out of marketing at any time. Send requests to sales@imerpartsusa.com; we reply within 30 days.

9. Data retention

• Order and tax records: 7 years.
• Marketing data: until you unsubscribe.
• Server logs: 12 months.

10. Security

We use HTTPS, tokenised payments and least-privilege access. No method is completely secure, but we follow industry practice.

11. Children

The site is not directed to children under 13, and we do not knowingly collect data from minors.

12. AI assistant and chat

This section applies once our parts assistant is turned on. Until then, “Ask a specialist” sends your message to our team like any other form.

The assistant is an automated AI program, not a person. It is labeled “AI assistant” at the top of the chat and says so if you ask. Its answers can be wrong, so check part numbers and fit before you order.

Before your first message we tell you that the chat is recorded, and we record it only after you select Start chat. We store your messages and the assistant’s answers to reply to you, to pass the chat to our team and to improve our answers. We keep chat transcripts for 30 days, then delete them.

You can ask for a person at any time. If you do, or if the assistant cannot answer, we ask for your name, email or phone, and your machine details, and send the chat to our team.

Some answers may be written with an AI model from Anthropic. When they are, your messages are sent to Anthropic to write the answer, after we remove email addresses and phone numbers. Anthropic’s commercial API terms say it does not use content sent through its API to train its models.

Please do not type card numbers, passwords or other sensitive information into the chat. See the “AI assistant” section of our Terms of service for how to rely on its answers.

13. Updates

We may update this policy; the date at the top shows the latest revision.

14. Contact

Questions? Email sales@imerpartsusa.com or write to the address above.