Answers about IMER machines and parts

6 answers in Ordering, shipping and warranty

• Do you offer free shipping, and what extra fees can apply?

  A purchase above $1,500 qualifies for free delivery to commercial addresses in the lower 48 states. A residential drop-off carries a $150 surcharge, and if the truck…

  Ordering, shipping and warranty

• How long does delivery take for IMER parts and machines?

  Small parcels leave us after 1 to 3 business days of handling and normally take another 5 to 7 business days in transit. Anything over roughly 100 lb travels as LTL…

  Ordering, shipping and warranty

• My machine or part arrived damaged. What should I do?

  Check the shipment before you sign for it. When a machine or part shows damage, record it on the delivery receipt, refuse to sign it as received in good condition, and…

  Ordering, shipping and warranty

• What warranty comes with IMER machines, and who handles a claim?

  IMER USA administers the machine warranty under its own policy. We help prepare your claim and IMER USA makes the decision. The published policy promises repair or…

  Ordering, shipping and warranty

• What information do I need to submit an IMER warranty claim?

  IMER USA runs two claim forms: one for construction equipment (mixers, saws, pumps and buggies) and one for access equipment (scissor lifts and access crawlers). The…

  Ordering, shipping and warranty

• Are belts, blades, hoses and filters covered by the machine warranty?

  No. The warranty page in the Workman II 250 manual leaves out maintenance items such as blades, belts, hoses, hydraulic oil and filters. It also does not apply to…

  Ordering, shipping and warranty · IMER Workman 250