Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What is the imerpartsusa.com return policy ?
For any sales made by concretepart.com, below are the 6 categories that apply to the return or cancellation of any equipment or parts:1. Order Cancellation before shipment – Stock Equipment
2. Order Cancellation before shipment – Equipment Built to order.
3. Equipment Return after shipment but equipment still in box unused.
4. Equipment Return – Machine unboxed and used within 30 Days of delivery.
5. Parts ordered then canceled before shipment.
6. Parts ordered and shipped – unused within 30 days of delivery.
The amount of a refund is determined by which category the return request falls into and is for NEW – UNUSED Parts and Equipment Only.
USED Equipment returns will be handled on an individual basis and may only be allowed if there is an unfixable warranty issue with the equipment.
USED Parts are not eligible for a return unless there is a warranty defect identified by the Corporate’s Tech Department.
ALL Equipment and parts being returned will be returned to the corporate Main Warehouse it the customers expense before a refund is issued. This may change if the return was an authorized warranty return.
If the method of payment was by credit card the customer is responsible for the 3% credit card charges on their order total if the return is not a warranty return. If the payment method was by bank wire or PayPal this 3% will not be charged against the refund.
The shipping cost to the customer for either equipment or parts, paid for by the customer, is not eligible for a refund.
Any shipping costs paid for by imerpartsusa.com for any equipment or large parts orders will be deducted from the eligible refund amount. This will also apply to any fees and surcharges for shipping cancellations.
*20% Restocking Fee
The general return policy for corporates Main Warehouse is return shipping prepaid by the customer and a 20% restocking fee deducted from the refund amount if the return is within 30 days from the date of delivery. There are no returns available to Warehouse after 30 days. This policy can be verified at the link below “imerpartsusa.com” may choose to waive this fee or have this fee waived by Corporations.
Direct Policy regarding length of time to return
imerpartsusa.com will do our best to work with each customer and with their individual situation to reach a speedy resolution to their return request. However concretepart.com cannot deviate from the corporates policy. To get a refund less the 20% Restocking Fee charged the customer must pay the return shipping cost back to the Warehouse and have the item arrive within 30 days from the date of delivery to them. Returns are not allowed after 30 days from receipt of Item.
*Credit Card Purchases
If you paid by credit card depending on the dollar amount and the circumstances the refund could be sent back onto your card. This can take 3 to 5 days and we are not responsible for that time frame delay as it is determined by the credit card processing company. It is possible you will be refund by cashiers check depending on the circumstances of the return.Payment by Check or Wire Transfer
If you paid by check or wire transfer, a cashiers check for the refund amount will be issued and sent by UPS or FEDEX to your designated address.
We appreciate your understanding for the return policy rules and strive to give the best customer service possible.
Need help?
Contact us at {email} for questions related to refunds and returns.